TITLE OF POST: FRONTLINE MANAGER FAMILY SERVICES
REPORTING: Regional Head of Services
LOCATION: Dublin
ABOUT PETER MCVERRY TRUST:
Established in **Apply on the website** by Fr Peter McVerry the
charity works with individuals at risk of, or experiencing
homelessness, primarily in the Dublin region. Peter McVerry Trust
provides a wide range of services in the areas of prevention, housing,
homelessness, under **Apply on the website**s residential and drug
treatment.
OUR VISION: ?An Ireland that supports all those on the margins and
upholds their rights to full inclusion in society.?
OUR MISSION: Peter McVerry Trust is committed to reducing homelessness
and the harm caused by drug misuse and social disadvantage. Peter
McVerry Trust provides low-threshold entry services, primarily to
younger persons with complex needs, and offers pathways out of
homelessness based on the principles of the Housing First model and
within a framework that is based on equal opportunities, dignity and
respect.
KEY RESPONSIBILITIES AND DUTIES:_ (PLEASE NOTE THIS SHOULD BE READ IN
CONJUNCTION WITH THE PLAN FOR THE SERVICES THAT YOU ARE MANAGING AND
YOUR OBJECTIVES FOR THE YEAR.)_
*
REPORTING TO THE REGIONAL HEAD OF SERVICES:
* You are responsible for the management of all operational matters
associated with the efficient and effective running of your cluster of
services including the management and supervision of dedicated staff
teams;
* You ensure that the services for which you are responsible,
prioritise the needs and preferences of the clients in line with the
mission and values of Peter McVerry Trust and that the services meets
the objectives as set out in the Strategic and Operational Plans.
* You ensure the services is run to the highest standards.
* You participate in a critical on call provision to manage critical
incidents in relation to the services.
* You demonstrate a commitment to continuous improvement through
ongoing review of current practices in your services, informed by
feedback from key stakeholders and best practice.
* You provide direction, guidance and support to staff members
ensuring that all are clear on tasks associated with their role and
are accountable for their completion.
* You highlight the need for change where appropriate, providing
leadership and direction throughout the change process.
* You are responsible for providing timely and accurate monthly
reporting of key service metrics to the Regional Head of Services.
* To oversee the administration associated with the roster, payroll,
petty cash and monthly services reports.
*
TO PROVIDE HIGH STANDARDS OF SERVICE AND CARE TO THE CLIENTS:
* You implement the Operational Service Plan(s) for the year,
providing regular updates and feedback to the Regional Head of
Services.
* You develop and maintain effective relationships with the clients,
promoting their choices about their care and well-being. You support
and guide other staff members to do likewise
* You work to advance the clients through the services/programs to
foster independence and well-being to achieve the vision of
eradicating homeless.
* You support your teams in the creation, implementation and review
of support plans ensuring team member are focused on outcomes for the
client
* You ensure that the Services for which you are responsible, are
compliant with the appropriate protocols (legal requirements and best
practice. You ensure that any identified gaps are raised with the
Regional Head of Services and addressed immediately.
* You demonstrate a positive approach to your work and encourage the
same from your team.
*
TO PROVIDE LEADERSHIP AND MOTIVATION TO STAFF:
* You demonstrate leadership through professional, positive and best
practice behaviours in a way that delivers the best possible service
to the client. This involves demonstrating accountability and seeking
it from your team members
* Performance management - you provide regular direction and
supervision for all staff members, which includes goal setting,
feedback, support and identification of training and development needs
(where goals are agreed, minuted and actioned)
* You constructively challenge practices and procedures that need to
be improved, challenged or eradicated
* You build strong working relationships with your team to enable
them to confide in you about their own practice, their concerns and
issues
* You are responsible for familiarising staff with the ethos of the
PMVT and the code of conduct and highlighting any shortcomings in an
expedient and effective way with the staff member
* You identify the potential for conflict and either look for ways
to prevent it, or act appropriately and fairly when it does arise
(seeking support from the Regional Head of Services.
*
TO MAINTAIN A SAFE AND HEALTHY WORKING AND LIVING ENVIRONMENT:
* You take appropriate and immediate action to deal with health,
safety, security or environmental emergencies and incidents seeking
assistance where necessary
* You ensure that your team (including relief, work experience and
voluntary workers) are aware of legal and organizational health,
safety and security policies, procedures and practices relevant to
their work
* You identify and work with the team to identify, minimize and
manage potential risks in the working environment and you ensure the
team are equipped to deal with challenging behaviour
* You complete and supervise other staff members in completing
records and reports on health, safety and security issues in line with
organisational and legal requirements
* You ensure that all regulations such as fire and safety protocols
are strictly implemented
* You act as a role model in promoting health, safety and security.
*
TO UNDERTAKE ADMINISTRATIVE DUTIES:
* You manage and co-ordinate effective administrative systems for the
Services maintaining residents? details and documentation
* You ensure that regular team meetings take place, when updates and
issues can be discussed openly and constructively and where actions
are agreed, minuted and actioned.
* You manage key budgetary categories in relation to the key aspects
of the day to day costs of running the day service e.g. programme
budgets, staff training, emergency assistance, emergency
accommodation, IT, office supplies, food maintenance,
* You oversee and take responsibility for an effective petty cash
system
* You provide monthly reports to the Regional Head of Services and
written reports to the CEO on request.
*
INTERNAL AND EXTERNAL COLLABORATION:
* You develop and maintain effective working relationships with
agencies, community networks and partnerships and other service
providers
* In conjunction with the Regional Head of Services you identify
opportunities to promote your Services at appropriate fora
* You work collaboratively with those within and outside Peter
McVerry Trust to improve the provision of service
* You meet regularly with your peers and the Regional Head of
Services to review the effectiveness of work activities, to review
outcomes of collaboration, and to improve the provision of service
* You help to create a sense of team spirit with your peers through
encouraging others, providing support, sharing learning and offering
constructive feedback.
* You attend training and development opportunities and attend
supervision /performance management on a regular basis with the
Regional Head of Services.
*
COMMITMENT TO PRACTICE AND PROFESSIONAL DEVELOPMENT:
* You regularly monitor, evaluate and reflect on your own knowledge,
methods and practice and that of others
* You work with your team to build individual development plans as
part of the Supervision and Support process
* You take responsibility for your own personal and professional
development, seeking and assessing development opportunities to meet
your needs.
*
TO HAVE A POSITIVE AND ENTHUSIASTIC ATTITUDE IN WORK:
* In your interactions with management, staff and residents of the
Peter McVerry Trust.
* In your interactions with external agencies while representing the
Peter McVerry Trust.
*
OTHER DUTIES_:_
* You are responsible for any other duties as designated by the
Regional Head of Services, the Deputy Director of Services or National
Director of Services of Peter McVerry Trust
* It may be necessary, from time to time, for workload to be
re-prioritised in order to accommodate workloads in other areas of the
organization. Due notice and consultation will be given
* It is part of the strategic plan for best practice human resources
management that Front Line Managers are moved to manage different
services/and or to take on new services from time to time.
PERSON SPECIFICATION:
QUALIFICATIONS AND EXPERIENCE:
* A minimum of degree level qualification in a relevant discipline
e.g. (BA in Social Care, Social Care, Social Work etc.
* Essential competencies: Commitment to providing the highest level
of service, respect for others, openness to change, communication
skills? oral, aural and written, contributing to the prevention and
management of challenging behavior, professionalism & maintaining
professional boundaries, effective team working, focusing on outcomes,
analysis and problem solving, initiative and taking responsibility and
leadership (All other competencies to be reviewed as part of the
supervision and support process.
* A minimum of 4 years relevant post qualification experience in a
residential setting.
* Management experience and a proven track record in leading and
motivating staff.
* Currently operating at front-line management, social care leader
or team leader level.
* The candidate should be an excellent communicator and possess
strong interpersonal skills.
* A management qualification is desirable.
TO APPLY PLEASE DOWNLOAD THE APPLICATION FORM AT:
We need : English (Good)
Type: Permanent
Payment:
Category: Others
